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COVID-19 and Telehealth Resources

National Resources

American Telemedicine Association (ATA)


Center for Connected Health Policy

Telehealth Policy in a Post-COVID-19 World
(May 15th)
After COVID-19: What stays, what goes?
CMS COVID-19 Telehealth Policy Updates
(May 1st)
This video will cover the recent changes CMS has made to the telehealth policies in Medicare.
COVID-19 - Telehealth Policy Updates – Federal & State
(March 31, 2020)
This video will go over recent policy changes due to passage of HR 748, the CARES Act, CMS Medicare updates and an overview of state actions.
(Updated daily, as needed, by CCHP)
A comprehensive, easy-to-understand review of federal policy adjustments, with links for more detail.
Listing of telehealth-related actions taken in individual states with links to source documentation.
Current State Laws & Reimbursement Policies
(as of October 2019)
Searchable database by state with links to source documents.


Center for Disease Control and Prevention (CDC)

COVID-19 One-Stop Shop Toolkits
The Centers for Disease Control and Prevention (CDC) has created a COVID-19 One-Stop Shop, which provides resources and information on a variety of topics including videos, social media, PSAs, print resources, checklists, FAQs, and web resources. 
Toolkit for Community and Faith-Based Organizations
The CDC has updated the Toolkit for Community and Faith-Based Organizations to help them make decisions, communicate with their communities, and protect their employees, volunteers, and members.
Considerations for Wearing Cloth Face Coverings
The CDC has developed Considerations for Wearing Cloth Face Coverings and when to wear gloves. 
When to wear gloves
When Gloves Are and Aren't Needed


Centers for Medicare & Medicaid Services 

State Medicaid & CHIP Telehealth Toolkit
Policy considerations for states expanding use of telehealth.
Expanded Flexibilities for RHCs and FQHCs
New guidance for RHCs and FQHCs regarding COVID-19 and Telehealth Billing.
Medicare Coverage and Payment of Virtual Services
This video will provide you with answers to common questions about the Medicare telehealth services benefit.
MLN Booklet: Telehealth Services
(Updated March 2020)
Comprehensive guide for Medicare’s Fee for Service Telehealth Services updated annually
CMS FAQs: Medicare Frequently Asked Questions
(Published on March 17, 2020)
These two documents outline the flexibility added into Medicare’s telehealth services to facilitate the use of telehealth during the COVID-19 public health emergency. 
CMS ESRD Provider Telehealth and Telemedicine Toolkit
Summary of electronic links to reliable sources of information regarding telehealth and telemedicine.
MLN Communication Technology Based Services and Payment for RHCs & FQHCs, January 2019
CMS expanded services utilizing technology to go beyond Medicare’s traditional telehealth program. These services, such as Virtual Check-ins, are not considered telehealth but which can utilize the phone or video.


Drug Enforcement Administration (DEA) Diversion Control Division

DEA COVID-19 Information Page
See section on Telemedicine which specifies guidance for the use of telehealth and the conditions for prescribing schedule II-V controlled substances to patients for whom DEA-registered practitioners have not conducted an in-person medical evaluation.


Federation of State Medical Boards

States Waiving Licensure Requirements/Renewals in Response to COVID-19
Details individual state modifications of professional licensure requirements with links.


Health and Human Services (HHS)

How to get or provide remote health care.
Indian Health Service Expands Telehealth Services During COVID-19 Response
IHS is announcing its expansion of telehealth across IHS federal facilities.


HIPAA for Professionals: COVID-19 and HIPAA specific to Telehealth

Notice of Enforcement Discretion for Telehealth remote communication during the COVID-19 nationwide public health emergency
The federal Office of Civil Rights has relaxed some HIPAA requirements to allow video technologies that do not fully comply with HIPAA rules including non-public facing “popular” video products such as Facetime and Skype.


National Association for the Deaf

Telehealth During Coronavirus
A coalition of deaf and hard of hearing consumer advocacy organizations, deaf healthcare providers, and other experts worked together to provide guidelines for deaf and hard of hearing people and healthcare providers to use during the coronavirus pandemic.


National Consortium of Telehealth Resource Centers

COVID-19 Telehealth Resources
Telehealth Resources to Address COVID-19.
COVID-19 Telehealth Toolkit
A special document released to assist organizations implement telehealth during the COVID-19 outbreak.
NCTRC Webinar – Telehealth and COVID-19
(March 19)
YouTube recording and a download of presentation slides from this popular webinar.


Northwest Regional Telehealth Resource Center

NRTRC COVID-19 and Telehealth
Links to current resources.
NRTRC COVID-19 and Telehealth Resources
A comprehensive, guide compiling the most pertinent resources into one document.
NRTRC Telehealth Quick Start Guide for Providers
Written for use during the current public health emergency.
NRTRC TAO Virtual Conference
(April 15-17)
Telehealth 101, Up-to-the-minute policy updates, technical info, & creative telehealth ideas.


Substance Abuse and Mental Health Services Administration

COVID-10 Public Health Emergency Response and 42 CFR Part 2 Guidance
Flexibility regarding the disclosure of patient information during a medical emergency.
Considerations for the Care and Treatment of Mental and Substance Use Disorders in the COVID-19 Epidemic
(March 20, 2020)
SAMHSA strongly recommends the use of telehealth and/or telephonic services to provide evaluation and treatment of patients.