Remote Delivery of Interpretive Services at the University of Utah Hospital
About this webinar:
In the Spring of 2011 it was determined that delivery of interpretive services at University of Utah Healthcare needed an overhaul. Costs were continuing to increase, and the level of service was not where it needed to be. Due to limited access points to University Hospital, and a wide range of languages needed for interpretation, patients and providers often had to wait longer periods of time for the arrival of interpretive services, delaying care and compromising the patient experience. Since implementation of the MARTTI units through Language Access Services, University Healthcare has seen a decline in cost for interpreter services, as well as a better and more consistent delivery of those services.
Presented by: Chris Shirley, MPA
Chris Shirley was born and raised in Salt Lake City, Utah. He joined University of Utah Healthcare in 1999 and spent 11 years in Patient Access Services before moving to the Customer Service department, where for the last two and a half years he has overseen interpreter services, volunteer services, valet services and the hospital gift shop. He holds a Bachelor’s degree in English and a Masters in Public Administration, both earned from the University of Utah. He lives in Sandy, Utah with his wife Kate, and their five children.
Click here for the recorded session