Kerry Palankis, DPN, APRN, Executive Director, Connect Care, Intermountain Healthcare
Nan Nicponski, Executive Director, Provider Support Services, Intermountain Healthcare
Intermountain Healthcare’s newly created Virtual Hospital includes 24/7 provider support services, nurse answer lines, patient transfer, bed placement, language services as well as care management, remote patient monitoring, transitional care management and connections to LifeFlight ground and air transport. This innovative virtual system serves as the access center to Intermountain’s 24 acute care facilities, 5 telehealth programs and 45 telehealth service lines and provides telespecialty care to hospitals in 7 Western States. This presentation will focus on system benefits of a centralized access center and the steps required for the development and implementation of a system approach to patient access and care management.