General Session Speakers

Challenges and Potential Solution for Evaluating the Patient Experience after Provider-Provider Telehealth Consultation for Pain Management

15:00 PM April 16th
Video Recording:

Presentation slides are at the bottom of the page. 

Dale Langford, PhD, Research Assistant Professor, University of Washington

Primary care providers are at the forefront of pain management, providing 70-95% of chronic pain care. Providers may be isolated in their practice and limited or delayed access to pain specialist consultation is an acknowledged regional crisis. University of Washington (UW) TelePain – a provider-to-provider pain management education and consultation program - was created in response to this challenge. TelePain is a weekly videoconference program offered by UW’s Division of Pain Medicine and sponsored by the Washington State Health Care Authority (HCA). The ultimate goal is to improve providers’ capacity to deliver safe, compassionate, measurement - and evidence-based pain care. With support from the HCA, we continue to explore ways to determine the impact of TelePain on the patient experience. A key challenge is that TelePain has no direct relationship with patients and must rely on busy providers to engage patients in these efforts. In order to facilitate patient-centered, measurement-based care and capture quantitative patient-reported outcomes (PROs), we are currently adapting a UW web-based multidimensional PRO tool (PainTracker) for use by providers who present a case at TelePain. We anticipate that this approach will incentivize participation, improve measurement-based care, and provide much needed data to support the value of TelePain.

Presentation slides
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