General Session Speakers

Added Cost or Value Add?: Exploring the financial impact of a discounted, direct-to-consumer telehealth program

9:50 AM April 17th
Tim Lovell, MBA, Director,Telehealth Operations, Intermountain Healthcare

On-demand, direct-to-consumer video (or virtual) visitsrepresent one of the largest outpatient telehealth services. Due to the absenceof an in-person physical examination, some question the effectiveness,efficiency and value of virtual care visits to both systems and topatients.  To address these questions, weconducted a retrospective, cross-sectional review of Intermountain Healthcare’svirtual care program, Connect Care.  Thispresentation will share the results of the study plus some of our own analysison patient experience and cost savings. Using SelectHealth claims data, we reviewed the total cost of careacross urgent, primary, emergency and virtual care and found no differences infollow-up rates between virtual and urgent care and no differences inantibiotic use between virtual and urgent or primary care. Virtual care wassignificantly lower than all other care settings in utilization of laboratoryand imaging services, index visit cost and total costs over 21 days. This studyaffirmed lower cost for virtual care without an associated increase in overallfollow-up rates of antibiotic use when compared with urgent or primary care.

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